What is a chat tab button?

A chat tab button allows users to initiate your app from the chat tab bar. Here is what a chat tab button looks like on desktop

... and mobile


What are the available actions for a Chat tab button?


When a user presses the Chat tab button, you can configure it to do one of the below:

  • Launch a modal widget
  • Launch a sidebar widget
  • Launch a browser
  • Send an event to the event listener URL

Alongwith launching the above widgets or browser, a client.pressButton event will also be passed as a parameter to the web app URL loaded in any of the above widgets or the browser.

How do I create a chat tab button?

  1. Go through Creating an App to setup your app in the developer dashboard.
  2. In the Advanced Info section, enable the chat tab button.

    Fill in the info below:

    Tooltip textYesThis will be shown against your app launcher button to the user
    Select action for chat tabYes

    Select an appropriate client action for the chat tab button.

  3. Go through app installation and install this app into your own Flock account
  4. Whenever a user presses the Chat tab button, the event client.pressButton along with a validation token will be appended to the corresponding client action you selected and sent to your service
  5. Verify the validation token and take the relevant action at your end